Look, I’m not telling you where to shop or where not to shop, but I wanted to pass along a VERY dissatisfying experience I had recently with a store that many people probably frequent. Besides, getting this ridiculous frustration off of my chest will make me feel better. The store is Walmart.
Now, I watched a very disturbing video (I believe it was on the Starz channel) a few months ago about this “Monstropoly” of a store (yeah, I made that term up) – basically, the documentary states that Walmart comes into towns, makes absurd requests of the local government, threatens to leave, gets its way, kills off other smaller mom and pop stores, all while providing unfair wages and health benefits to its employees. It also went into the work facilities in China and other third world countries. So, the wife and I decided we would never shop there again.
Well, as luck would have it, we were looking for a Nintendo Wii (or two) on Black Friday. I woke up around 4:00 a.m. (call me crazy), and decided to check some online stores before I went out. I ended up checking out Walmart.com to see if they had any Wiis for sale. I searched for “Wii” and then checked under “Hardware.” To my surprise a price for a Nintendo Wii came up and it said it was available. I quickly purchased two of these …. Sadly, I didn’t realize these were gift cards for Wii’s. I contacted Walmart and told them of my mistake, but they said they had a policy of not refunding gift cards.
I flipped my lid. I know that I should’ve looked a little more carefully. However, I have two complaints. First, why is a gift card listed under the hardware section?? Second, why does Walmart need to have its own Wii gift card when Nintendo already makes gift cards for the Wii? Third, why couldn’t they refund this – I mean I contacted them right away. So, now I have two Wii gift cards and no Wiis. What the hell is up with this.
I immediately sent a complaint to them, informing them that I would check into what legal options I had. Then, I sent e-mails to local media outlets informing them of this issue (I know, they won’t do anything, because I’m sure Walmart gives them a lot of advertising revenue).
So, I hope that Walmart goes to hell, and I mean that from the bottom of my heart.
May the Force be with Matt Klentak
4 hours ago