Have you ever had a disappointing experience buying something from somewhere (geez, Los, can you be more vague?)? Yeah, me too. About 3.5 years ago, we bought new doors and windows from one of those “big box” home improvement stores – I won’t give the name away, BUT it rhymes with Chrome Repot. We decided that not only were we going to purchase the doors and windows through them, but we would also go through them with regards to contracting a local handyman to install said doors and windows.
For the most part, the windows are fine – I did notice that one of the basement windows was insufficiently caulked, or at least not caulked with a lot of precision. The doors are another story altogether. I did have the “opportunity” to meet the door installer dude when he was installing the doors, and he seemed like a nice-enough guy – it looked like he took great care in framing our doors and installing them.
BUT, the doors themselves (specifically, the front door) seem to be about as enduring as Fred Taylor’s hamstrings. We’ve had nothing but problems with the door – one of the window springs broke immediately – which kind of sucks, I guess, but we didn’t do anything about it when it happened (because we are lazy and passive, I guess). However, in recent months, the door wasn’t closing properly, and now it won’t close at all, unless we really slam it shut (it looks as if one of the hinges may be bending or something).
Anyway, I’m just writing this to vent, and forewarn all of you if you are thinking about going through a big-box store to do something similar. Spend the extra money – it’ll be worth it. As an aside, I just e-mailed the company to complain – I’ll see if I get any satisfaction from them … but I’m not holding my breath.