Sunday, August 20, 2006
Yesterday, I was in the drive-thru line at Wendy’s, and it got me to thinking. It is important, yet usually overlooked, ignored, or never even learned. Yes, I’m talking about drive-thru etiquette. To tell you the truth, I’m not even sure an official list exists, and if one does, please let me know about it. However, if one does not exist, let me be the first to start one on this blog (please, feel free to add to it).
First, I think it is important that we come to a consensus about the purpose of a drive-thru. In my humble opinion, a drive-thru’s purpose is to accommodate the customer who knows what he/she wants in a relatively speedy time. It is supposed to convenience the customer by allowing the customer to order from inside the car, and pick-up from inside the car (Now, there are a few places that allow one to order the food from home, or work, and pick up “curb-side.” This rant has nothing to do with those).
1. When going thru a drive-thru, please have an idea of what you are going to order. If you don’t know what you want, why not go inside the restaurant, where you can take as much time as you want looking at the menu, without inconveniencing others who already know what they want, and are hungry as hell. I see far too often, people looking over the menu for minutes at a time, trying to figure out what they want, seemingly oblivious to the line of cars behind them. I think it is selfish and rude, and in a perfect world, these people would be given some sort of ticket or citation for neglecting others.
2. If you have a rather large order, please either go inside to place it, or volunteer to move your car forward after ordering so that other orders can be placed promptly. I dread being behind a van full of people in a drive-thru, because I know that I will be spending far more time in the drive thru than I had originally intended. I understand that people with kids would rather just stay in the car and order the 18 happy meals, but one should really sometimes keep in mind the purpose of the drive-thru (see above). I am sure that when I have kids I may want to amend this one.
3. If you have coupons, or an order that you think might be screwed up when going through the drive-thru, it is best that you go inside to order. That way, you can have the piece of mind of checking the food at the counter, and making sure that the order was fulfilled to your satisfaction. Sometimes I feel like ramming the car in front of me, when the guy who ordered his special burger with onions, lettuce, sweet peppers, gets upset after thoroughly checking his burger and noticing the pickles on the patty. Asshole! Go inside to order you specialty sandwich – THE DRIVE THRU IS NOT THE PLACE TO DO THIS!
4. As with traffic lights, please pay attention to the car in front of you! I hate it when the person in front of me doesn’t realize (A) it is his/her turn to order, or (B) the car in front of them moved 20 seconds ago, yet the person is still sitting in park, waiting for lord knows what. PAY ATTENTION!
5. I’m pretty sure that the speakers in the drive-thru are good enough that one does not need to stick his/her entire upper torso out of the window and scream in order to place an order. I could be wrong about this, as I’ve never worked in a fast-food restaurant before, but I’ve never had to do this, and it seems like they can hear me loud and clear. I know, I know – this one doesn’t really waste any time, but if you get as annoyed as I do in a drive-thru, then you know that any little thing can be annoying.
I’m sure there are more, but this is a start.
Two Funny Quotes from Last Week:
"You know, it's still August." "Thanks, Nostra-dumbass." We were talking about how nice the weather was last week, but how the temperatures were slowly rising. So, Ryk informed us that it was still August. The zinger that Brian left was priceless.
"I thought you had already reached the absolute-zero of crazy." Joe, a coworker, informed us that he was to the point of going crazy. I came back with that comment. It got a few chuckles.